FAQs
What is RSAI?
Founded in 2025 by a mother-and-son duo, RSAI by Raheela Irfan is a premium women’s eastern wear label based in Lahore, Pakistan.
We create handcrafted garments - not mass produced, not trend-driven. Each RSAI piece is made once for you, and rarely ever again.
Our philosophy is simple:
- Luxury ethos - finest fabrics, hand embroidery, and care in every detail
- Limited edition - once sold, never made again
- Made-to-order - no waste, no excess, only what is created for you
- Craft with conscience - a percentage of every sale goes to charity
Where are your garments made?
All garments are handcrafted in Pakistan by skilled artisans.
How does pre-ordering work?
- Choose your piece.
- Place your order with a deposit.
- We handcraft it especially for you.
How long does it take?
Each collection is open for orders for 12 weeks.
Once confirmed, your piece takes about 6 weeks to produce. During this time, you’ll receive weekly updates on its progress. After production:
- Domestic delivery: up to 1 additional week
- International delivery: 2–3 additional weeks (depending on customs)
Do you restock items?
Rarely. Most pieces are limited edition and produced only on preorder. Once sold out, they are usually gone for good, though popular styles may be revisited in future collections.
What sizes do you offer?
We offer Small, Medium, Large, and Customized sizes. We recommend using our size chart and comparing it with a garment you already own that fits you well (laid flat).
Can I exchange a size?
As each piece is made-to-order, size exchanges are not possible once production has started. For customized sizes, please confirm your measurements carefully before placing your order. If there is a fault, we will resolve it under our returns policy.
What deposit is required?
For both Pakistan and international orders, we require a 100% upfront deposit at the time of order placement.
Do you ship internationally?
Yes, we ship worldwide from Pakistan. Delivery timelines vary by destination.
Will I have to pay duties or taxes?
Yes. Local duties and taxes are set by your country’s customs authorities and are the responsibility of the customer.
Can I cancel or return my order?
Because each piece is made-to-order, we do not accept cancellations or returns for a change of mind. Labor and materials are committed once production begins, and this policy helps us avoid overproduction and keep our process sustainable.
If your garment arrives faulty, we will make it right. The item must be unworn, in its original condition, and returned within 14 days of receipt. You may choose to have the fault corrected and the piece redelivered, or receive a full refund.
Where can we experience your garments in person?
We operate from our home-based studio at House # C-23, Street 2, State Life Housing Society, Lahore. Visits are by appointment only, available on weekends between 10 am and 6 pm.
How can I hear about upcoming collections?
Follow us on Instagram for collection launches, design stories, and behind-the-scenes updates.